Alicorn

What is Apartmentary?
Apartmentary is Korea’s No. 1 apartment interior remodeling company, boasting over 300 billion KRW in cumulative interior project requests and more than 1,000 completed projects. The company has introduced the cutting-edge ASA (Alicorn Space AI) system in its offline experience space [Spoke], where customers can see and touch interior materials firsthand, maximizing customer convenience and satisfaction. In this post, we’ll delve into the background and impact of ASA implementation at Apartmentary.

🏠 ASA Implementation at Apartmentary: A Customer-Centric, Innovative Approach
In July 2024, Apartmentary adopted the ASA system to make it easier and more comfortable for customers to explore and understand interior materials. Following the introduction of ASA, customers could scan a QR code at the entrance to receive an access code, allowing them to enter the showroom freely at their convenience. This unmanned system enables customers to browse materials without pressure, greatly enhancing their satisfaction with showroom visits. ASA provides more than just technological convenience—it offers an innovative solution centered around enhancing customer experiences.

🏠 Mobile-Based Reservation System Enhances Operational Efficiency
The traditional reservation method, primarily managed by phone, was time-consuming and resource-intensive. The implementation of ASA’s mobile-based reservation management system effectively resolved these issues. Now, customers can set their visit times easily through a mobile system, allowing managers to shift focus from phone-based reservations to more critical tasks, such as customer consultations and on-site management. This improvement has boosted operational efficiency and enhanced the customer experience. ASA helps Apartmentary’s operators save time while contributing to higher customer satisfaction.

🏠 Maintaining Showroom Quality Without On-Site Staff
ASA’s automated control functions ensure that when customers enter the showroom, digital signage, music, lighting, and diffusers activate according to set standards, maintaining a consistent environment without the need for on-site staff. While customers browse materials, ASA keeps the showroom’s lighting, temperature, and air quality at optimal levels to ensure a pleasant environment. The system also detects emergencies, such as water leaks, to maintain a safe space. This technology plays a crucial role in providing an ideal environment for customers to comfortably explore and experience interior materials.

🏠 Personalized System for Maximizing Customer Experience
Apartmentary’s Oxu branch offers a personalized system powered by ASA that makes each visit unique. When a reserved customer scans their QR code, they receive a customized welcome message, enhancing their sense of connection with the brand. This welcome experience helps create a positive first impression and emphasizes the value of their visit. Additionally, ASA analyzes customer visit histories and preferences to provide tailored information and specific material recommendations. This allows customers to enjoy a personalized experience that increases their understanding and satisfaction with interior design.

🏠 The Impact and Benefits of ASA at Apartmentary
The introduction of ASA has transformed Apartmentary’s showroom management from simple space management to the provision of advanced, customer-centric experiences. The unmanned system allows customers to explore materials freely while operators maximize efficiency through automated environmental controls and security systems. From entry to showroom experience and exit, every process is seamless, offering visitors a convenient and satisfying experience. ASA plays a significant role in boosting customer revisit rates and reinforcing trust in the Apartmentary brand.

The Future of Showroom Management with ASA
Alicorn’s ASA system is more than just an automated space management solution—it’s an innovative tool that elevates customer experiences to new heights. The success of Apartmentary demonstrates how ASA can revolutionize showroom operations and set new standards in the interior design industry. Moving forward, Alicorn will continue to expand the application of ASA across various spaces, enabling more customers to enjoy the convenience and personalization of unmanned operations.